Refund policy

If you want to return an item you must notify us in writing returns@sapphireskincare.co.uk – quoting your original order number – within 14 days, beginning the day after which you receive the product.
Orders of skincare or supplements items will only be eligible for a refund if they are returned unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. Please note that we are unable to refund any delivery or postage costs incurred.

Refunds will be made to the credit or debit card used to place the order. Your order should be returned using a tracked delivery service; we cannot accept any liability for returns that are lost in transit. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below:

Sapphire Medical Aesthetics
The Granary
Whitehall Road
Hampton Bishop
Hereford
HR1 4LB