Delivery & Returns

Delivery information
• We only deliver to the UK.

• All Gift Vouchers will be posted out first class.

• All orders for products are dispatched using Royal Mail 2nd Class Signed For; please allow 5-8 working days.


• On all orders a flat rate of £4.00 will be charged.

• Orders over the value of £150.00 will be sent via Signed For delivery, at no extra charge.


• Orders placed outside of our normal operating hours will normally be dispatched on the following working day. Over Christmas, New Year and other UK bank holiday periods, orders may take longer to be dispatched.


• If you have delivery queries, please email enquiries@sapphiremedicalaesthetics.co.uk
or call our team on 01432 870717

Cancellation Policy
(a) you can notify us by email to enquiries@sapphiremedicalaesthetics.co.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with our Returns Policy below.

Returns Policy
If you want to return an item you must notify us in writing returns@sapphireskincare.co.uk – quoting your original order number – within 14 days, beginning the day after which you receive the product.
Orders of skincare or supplements items will only be eligible for a refund if they are returned unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. Please note that we are unable to refund any delivery or postage costs incurred.

Refunds will be made to the credit or debit card used to place the order. Your order should be returned using a tracked delivery service; we cannot accept any liability for returns that are lost in transit. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below:

Sapphire Medical Aesthetics
The Granary
Whitehall Road
Hampton Bishop
Hereford
HR1 4LB