Privacy Policy

WHO WE ARE

Our website address is: https://sapphireskincare.co.uk.

PROTECTING YOUR PERSONAL DATA (INFORMATION ABOUT YOU)

Sapphire Medical Aesthetics (“SMS”, “we”, “us”, or “our”) is committed to protecting your privacy and information securely. Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it or may use it in the future and what your rights are. It’s a long read, but will reassure you that your information will be safe with us. Any changes we make to our privacy policy in the future will be posted on this page. Please check back sufficiently often to see any updates or changes to our privacy policy.

WHAT IF I DON’T WANT SAPPHIRE MEDICAL AESTHETICS TO COLLECT ANY OF MY DATA?

If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this website or use our in clinic treatment facilities.

WHY DO WE STORE YOUR DETAILS?

Your shopping experience will be quicker and smoother if we already have some of your details on our system. Retaining some of your information allows us to personalise our service to you, for example recommending things you might like, based on your previous purchases, letting you know about special offers and sales or giving you a preview of new products and brands. However, we can erase details we have about you if you wish; you just have to simply contact us to request this.

YOUR INFORMATION – WHAT WE COLLECT, WHEN AND WHY

When you interact with us, we gather things like your name, your email details, delivery and billing addresses, phone number etc. This might be when you visit our clinic for a treatment, create an account or complete checkout and place an order, or sign up for a mailing list or newsletter.

WE USE YOUR DATA FOR THE FOLLOWING PURPOSES:

Name & Address – to send you your purchases. Email address – to send you order confirmations, updates, delivery progress, refund updates and any customer service announcements. We would also use your email address for future marketing emails, newsletters etc.if you opt in to receive these. Phone number – to contact you regarding your order if needed or send update texts regarding delivery information. We will never use your phone number for any other purpose. Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish. IP Address - When you visit our website, we use cookies which automatically collect your Internet protocol address which generates a log file. (See more about cookies below.) When you make a purchase from us, we will only ever hold the minimum details required in order for you to reference back to a purchase, and we cannot access your payment method as soon as the transaction has been completed. These minimal details will be deleted once we believe you would no longer wish to refer to that purchase (typically about six years). When you place an order, your payment is processed via a secure third party company such as PayPal or Stripe and they control that payment data. If you use social media, such as Facebook, Instagram, Twitter etc., we might occasionally use information available from those external sources to show you ads we think will be relevant to you, based on your interaction with us. This only happens if your security settings permit it and although there’s no escaping ads on these platforms completely, you can manage what adverts are shown to you in your privacy and ad settings within your social media accounts.

WHAT WE DO WITH YOUR INFORMATION

Keeping limited information about you and your preferences, allows us to offer the smoothest service when you visit our site or communicate with us. It also allows us to speed up payments as we are able to quickly establish we know each other and have transacted before. If you order from us, your data allows us to keep you up to speed on where your order is and arrange a delivery or return. Certain details you share with us enable us to tailor our communications to you and make sure we are telling you about things we believe you are interested in. Lastly, knowing about our genuine customers, helps us detect and reduce fraud and credit risk.

SAFE & SECURE

We will not sell or distribute your personal information to third parties unless it is in order to fulfil an order you have placed with us. In order for you to use our service and for our ecommerce platform to run smoothly, we will need to securely share limited amounts of your information with reputable third party companies, including: Stripe - Online payment processing, please see Stripe's privacy policy - PayPal - Online payment processed, please see PayPal’s privacy policy If you do not wish for any of your information to be shared with the above companies, please do not make purchases on this website or use our in clinic treatment facilities.

sapphireskincare.co.uk operates on a secure web server which automatically records your public internet protocol ('IP') address and also generates a log file. A cookie is a computer file that is sent by a web server to a web browser when someone logs onto a website. Cookies are stored by the website visitor’s browser e.g. Chrome, Internet Explorer, Edge, Safari, until they automatically expire or until they are deleted by the website visitor. Cookies cannot be used by themselves to identify you. Cookies cannot give us access to your computer or to information beyond what you provide us. Cookies will not damage your computer. By visiting sapphireskincare.co.uk (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with this policy, please log off and clear your browser of any cookies which may have been placed in your browser by our site in the interim. Sapphire Skincare’s website uses cookies to help you log in more quickly and match your preferred interests with ease. Our cookies help us: make our website work as you'd expect, save you having to log in every time you visit the site, remember your settings during and between visits, improve the speed/security of the site, continuously improve our website for you, make our marketing more efficient. We do not use cookies to: collect any personally identifiable information (without your express permission), collect any sensitive information (without your express permission), pass data to advertising networks, pass personally identifiable data to third parties, pay sales commissions.

Our own cookies. We use Session Cookies to make our website work including: making our shopping basket and checkout work, determining if you are logged in or not, remembering your search settings, remembering if you have accepted our terms and conditions, allowing you to add comments to our site. There is no way to prevent these cookies being set other than to not use our site.

Third party functions. Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following, which use cookies: YouTube, Facebook, Instagram. Disabling these cookies is likely to break the functions offered by these third parties. For more information visit About Cookies. If you choose to prevent the use of cookies through your browser settings, you will not be able to use all the functionality of our website. We may also use anonymous cookie data for re-marketing purposes. This means, you may see our promotions and advertisements on other websites that you visit. It’s not something we do currently, but just in case! You might also wish to visit the Information Commissioner’s website to find out more about cookies.

GOOGLE ANALYTICS

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies. Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here www.google.com/privacypolicy.html.

YOUR RIGHTS ACCORDING TO GENERAL DATA PROTECTION REGULATION

The GDPR gives you important rights over your data. This means you can: Object to your data being processed, ask us to delete it, ask us to rectify it, ask us to restrict the use of it, ask for access to it, ask for it to be ported (transferred), confirm what data we process and why. If you would like to see the personal information we hold on you, please contact us at shop@sapphireskincare.co.uk. In some circumstances we may charge a reasonable fee for the administrative costs for complying with your request based on the administrative costs incurred by ourselves; any such costs would be confirmed to you prior to being incurred and your request will not be processed until such time as any such fee is received. Please note that we may require identification from you before processing any request. We will endeavour to provide the information within one calendar month. You have the right to pass this information on to another party or take the opportunity to correct any inaccuracies.

DELETING YOUR PERSONAL DATA

You also have the right to instruct us to destroy any or all personal information we store by submitting a request to that effect in writing to the Data Protection Officer. Please be aware that we cannot destroy any information we are required to retain by law (e.g. medical records and financial records).

UPDATING YOUR PERSONAL DATA

You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.You can instruct us to do this at any time by contacting us. If you have an account with us, you can amend your personal details and email contact preferences at any time, just sign in on www.sapphireskincare.co.uk and select ‘My Account’ at the top of the page.

LEGAL BASIS FOR PROCESSING YOUR DATA

We may process your personal information to fulfil any contractual obligations we may have when you place an order with us.

FINDING OUR MORE ABOUT YOUR RIGHTS UNDER GDPR

You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).

CONTROLLERS OF INFORMATION

Sapphire Aesthetics’ Data Protection Officer is Kath Sullivan. Email: shop@sapphiremedicalaesthetics.co.uk Tel: 01432 870717 Address: Sapphire Medical Aesthetics, The Granary, Whitehall Road, Hampton Bishop, Hereford, HR1 4LB.